Series 04: Effort Over Outcome

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    01/10

    THE CLE REPORT / SERIES 04

    EFFORT OVER
    OUTCOME

    Cleveland doesn't demand perfection.
    It demands effort.

    Read the full report at letsgocle.com/clereport

    02/10

    What We Found

    When effort was mentioned in a review, the average rating was 4.6 stars. When it wasn't, the average dropped to 3.4.

    Read the full report at letsgocle.com/clereport

    03/10

    The Numbers

    4.6

    stars

    Effort mentioned

    3.4

    stars

    Effort not mentioned

    Read the full report at letsgocle.com/clereport

    04/10

    The Forgiveness
    Factor

    41%

    of negative reviews contained forgiveness language. Customers gave second chances to businesses that visibly tried.

    Read the full report at letsgocle.com/clereport

    05/10

    What Effort
    Looks Like

    A server who hustled

    An owner who apologized

    A team that was clearly shorthanded but still smiling

    Read the full report at letsgocle.com/clereport

    06/10

    What It Does NOT
    Look Like

    Shrugging it off

    Silence after a complaint

    No follow-up

    Read the full report at letsgocle.com/clereport

    07/10

    Why This Matters

    Customers watched how you handled the hard moments. That's the review they wrote.

    Read the full report at letsgocle.com/clereport

    08/10

    The Risk

    When something went wrong and you didn't visibly try, customers didn't complain. They just didn't come back.

    Read the full report at letsgocle.com/clereport

    09/10

    Ask Yourself

    When something goes wrong,
    do your customers see you try?

    Or do they just see silence?

    Read the full report at letsgocle.com/clereport

    10/10

    THE CLE REPORT

    Full findings at

    letsgocle.com/clereport

    LET'S GO CLELET'S GO CLE